THE TAS GUY · ELSIE MAIL OPERATIONS

Your email report.
Without the jargon.

Click an underlined report item in your email and land on its explanation here. Find out what it means, why it matters, and what to do next—without needing to be a mail-server expert.

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Elsie, the Mail Cow
Meet Elsie.The TAS Guy Mail Operations
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Email links jump directly to the matching explanation. Every topic has a link to the other level.

Three views, three different questions. Delivery totals describe the sending record. Health boxes describe checks made when the report was prepared. Receiver feedback describes what other providers reported.

Do not add the three views together or treat a green configuration check as proof that someone received and read a message.

THE APPROVED REPORT FORMAT

A sample you can read.

This is an illustrative report generated from made-up email events. All addresses use example domains. The green checks below demonstrate the format; they are not live server status.

ILLUSTRATIVE SAMPLE · NO CUSTOMER DATA · NOT LIVE STATUS
Elsie, the Mail Cow

ELSIE, THE MAIL COW · THE TAS GUY

Daily Email Delivery Report

Example Answering Service

2026-10-04 · Midnight to midnight · Central time

Complete archived log coverage for the reporting period.

Delivery summary

Successful recipient deliveries120
Distinct messages successfully delivered100
Recipient addresses reached45
Permanent recipient failures3
Messages temporarily delayed8
Delayed messages delivered within reporting day6

Sending addresses

messages@example.com

Email health checks

Sending domain: example.com

DMARC
☑ Good
DKIM
☑ Good
SPF
☑ Good
DNS
☑ Good
Mail server
☑ Good
TLS
☑ Good

Illustrative checks only. Green means the stated check passed. DMARC, DKIM and SPF verify DNS/key configuration, not individual-message authentication. Mail-server status covers core services and storage; TLS verifies the SMTP certificate.

DMARC reports received

Fictional receiver-feedback example—not live results.

Aggregate reports received2
Reporting organizations2
Messages reported by receivers200
Aligned DMARC pass196
Aligned DMARC fail4
Aligned DKIM pass195
Aligned SPF pass190
Receiver-reported reject3
Receiver-reported quarantine1

The 195 signature passes and 190 permission-check passes overlap; they are not 385 messages. Receiver figures are separate from this example’s local delivery totals.

Failures and delays

  • old-address1@example.org
    Permanent failure: 550 5.1.1 — mailbox not found.
  • client01@example.org
    Temporary 451 response; accepted later within the reporting day.
  • pending1@example.org
    Temporarily delayed; no acceptance recorded before midnight.

Selected illustrative issue excerpts. The summary above counts all example events.

Attention and recommended action

Recurring delays require attention even when delivery later succeeds. Ask the receiving email administrator for example.org to review restrictions, rate limits and gateway logs for the sending server. Provide recipients, timestamps and exact responses; monitor delivery times after correction. Use your established alternate method for urgent messages while delayed.

Verify rejected addresses with the recipient. Correct misspelled or unresolved domains. If an address is correct, ask the recipient’s administrator to investigate its rejection. Resend permanently failed messages after correction.

Review messages with no acceptance before midnight. They may still be retrying; this report does not treat a temporary delay as a permanent failure.

Successful delivery means receiving-server acceptance, not inbox placement or reading. Each recipient counts separately; retries are not additional messages.

Elsie, the Mail Cow · The TAS Guy Mail Operations
No cows were harmed in the generation of this message. Just a little inbox herding.

Click any underlined report item for an everyday explanation. Understand this report · Visit 4ttg.com

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What your Elsie report tells you

The report answers three different questions: what happened when your server sent email, whether important settings look right now, and what other email providers have reported back.

Why it matters. Keeping these answers separate prevents a reassuring green box from hiding a delivery problem. A healthy system can still send to an address that no longer exists.

For example. Think of the delivery result as a shipping receipt, the health checks as a vehicle inspection, and the receiver reports as feedback from the destination.

What to do. Check the date first. Look at failures and delays next. Read the explanation of any warning before deciding what to change.

Reporting date: midnight to midnight

The date printed on the report is the day being measured, not necessarily the day you open it. Delivery totals cover that calendar day in Central time.

Why it matters. A late-night delay and its eventual delivery can appear on different daily reports. The separate health-check timestamp tells you when the settings were examined.

For example. An email delayed at 11:58 p.m. and accepted at 12:03 a.m. has a delay on the first day and an acceptance on the next.

What to do. Check the next day before assuming a late-night delay never recovered. Share the date and timezone when asking someone to investigate.

Log coverage: did Elsie have the whole record?

The report is built from the mail server’s activity record. A coverage warning means part of that record may be unavailable, so the numbers describe only what Elsie collected.

Why it matters. A small number can mean a quiet day or incomplete information. A collection gap is not, by itself, proof that your email service stopped.

For example. A camera cannot describe a time when it was not recording. Missing mail records create a similar limit on what a report can tell you.

What to do. Have the administrator review the missing period before concluding that no mail was sent, no failures occurred, or a delayed email never arrived.

Sending addresses: whose email is included?

This section shows the active sending addresses included in this report. It is not a staff directory or a list of everyone who received mail.

Why it matters. One organization may use a messages address and a separate voicemail address. A shared domain can also contain mail for several different organizations.

For example. A customer report can combine two assigned addresses. Those same addresses are excluded from the additional domain report so the customer stream is not reported twice there.

What to do. Check the sender list when the volume seems wrong. The company name at the top and the actual sending email domain may be different.

Why a quiet domain has no report

Elsie skips a report when there is no recorded outgoing activity and no applicable received-report activity. It does not send a blank email just because a domain is configured.

Why it matters. This keeps your inbox useful without hiding failed mail. An attempted delivery that failed or was delayed still counts as activity.

For example. A quiet domain may have no report. A domain whose only message was rejected still has something important to report.

What to do. A missing email is not proof that everything was quiet. Check the date, sender assignment, collection health and delivery of the report itself.

Mail waiting for a recorded outcome

Elsie saw a message enter the sending process but did not find a delivery outcome for that message during the report period. It has not been counted as successful.

Why it matters. It may still be waiting, may finish after midnight, or may need investigation. A missing result should not be quietly turned into success.

For example. A message submitted moments before midnight can have its result in the next day’s record.

What to do. Check the current queue and later records before resending. Repeatedly sending another copy can create duplicates if the original is still pending.

Delivery totals

Successful recipient deliveries

This is the number of successful delivery events to individual recipient addresses. One message sent to three addresses can contribute three successful deliveries.

Why it matters. It measures destination handoffs rather than the number of times an operator pressed Send.

For example. One message accepted for a doctor and two office contacts can produce three recipient deliveries, one message and three different addresses reached.

What to do. Use this alongside the next two numbers. An accepted message still needs a receiving-side trace if the person cannot find it.

Distinct messages successfully delivered

This counts different queued messages that had at least one successful recipient delivery. It does not count every recipient again.

Why it matters. It separates message volume from the size of the recipient list. It also leaves partial delivery visible in the failure section.

For example. A message delivered to five addresses counts once here. It may still have an unsuccessful sixth recipient.

What to do. Do not use this number alone to decide that everybody on a distribution list received the message.

Recipient addresses reached

This counts the different email addresses with at least one successful delivery that day. Ten successful messages to the same address count as one address reached.

Why it matters. It shows the breadth of the audience without a long list of successful domains.

For example. Twenty accepted messages sent among four addresses produce four addresses reached.

What to do. Treat it as a different view of activity, not another total to add to message and delivery counts.

Permanent recipient failures

The sending system recorded a delivery that ended in failure. It needs a correction rather than more waiting for an ordinary retry.

Why it matters. A bad address or recipient restriction can cause important messages to fail repeatedly until someone acts.

For example. A mailbox that no longer exists can fail permanently. A valid address can also be rejected because of the receiving organization’s policy.

What to do. Read the exact reason. Confirm missing mailboxes with the recipient; refer policy rejections to the receiving administrator. Resend after correcting the cause.

Messages temporarily delayed

These message-and-recipient deliveries had a temporary problem or were asked to wait. Repeated attempts for the same delivery are grouped together.

Why it matters. Mail that arrives eventually can still arrive too late for time-sensitive work.

For example. Four attempts to deliver one message to one person count as one delayed delivery with four attempts. Another recipient on that message may have a different result.

What to do. Check whether it later succeeded and whether the problem repeats. Use the established alternate delivery method for urgent information while someone investigates.

Delayed messages delivered within reporting day

These delayed recipient deliveries were accepted later, before that reporting day ended.

Why it matters. It separates recovered delays from deliveries with no recorded acceptance by midnight. Recovery does not erase the delay that already happened.

For example. Of eight delayed deliveries, six may recover. Those six are already included in successful deliveries; adding them again would count them twice.

What to do. Investigate recurring delays even when this number is high. Check the following day for the deliveries that had not recovered at midnight.

Health checks

Email health checks

These boxes show whether specific email settings and server checks passed when Elsie prepared the report. They are a snapshot, not a day-long promise.

Why it matters. A working setup helps mail travel, but a green setup cannot repair a misspelled recipient or prove that a person read an email.

For example. A car can pass an inspection and still be driven to the wrong address. Healthy mail settings and a bad recipient can coexist in the same report.

What to do. Read an unchecked item’s explanation. Different warnings need different fixes; do not change settings simply to make the screen green.

Good, Review, Attention and Not verified

Good means the particular check completed and met its passing conditions. Review means a warning needs attention. Attention means a problem was found. Not verified means the test could not be completed.

Why it matters. “We could not check” is not the same as “everything is fine.” The word next to the box matters as much as the color.

For example. A nearly expired certificate can need review even while connections still work. An unreachable diagnostic service can leave a result unverified without proving that all mail is down.

What to do. Read the item and its explanation together. Ask the administrator to investigate the specific warning, then check again after the correction.

DMARC: protecting your domain’s name

DMARC is your domain’s published instruction about mail that cannot prove it is using your domain properly. It also lets you request feedback from receiving providers.

Why it matters. It helps you discover legitimate systems that are set up incorrectly and mail pretending to come from your organization.

For example. A reject policy asks a receiving provider not to accept mail that fails the domain-identity test. That does not mean every provider behaves identically.

What to do. Green here describes the policy check. Read the separate receiver-report section to see what providers actually observed. Confirm all legitimate sending systems before tightening a policy.

DKIM: checking the message’s domain signature

DKIM gives outgoing mail a digital signature that receiving systems can check. The public checking information must match the key used by the sending server.

Why it matters. When that information is missing or mismatched, legitimate mail can look harder to trust.

For example. It is like sending a signed document with a matching public way to check the signature. Publishing the wrong checking key makes a legitimate signature unverifiable.

What to do. A green box means Elsie found the expected public key. It does not mean that every outgoing message was signed correctly. For one problem message, ask for its actual authentication result.

SPF: the list of allowed sending servers

SPF publishes which sending servers are allowed to use a domain in the email delivery process. Elsie checks whether its own sending address is allowed.

Why it matters. A legitimate new server can fail this check if the domain still lists only an old provider.

For example. It is like a building’s authorized-courier list. A real courier can be turned away if the list was never updated.

What to do. Keep all legitimate sending services accounted for. Do not remove an old provider until applications that use it have moved. Do not publish a second competing SPF record.

DNS: the address book for mail delivery

DNS is the internet’s address book. Mail-routing entries tell other systems where to deliver your email, and server-name entries identify the systems handling it.

Why it matters. A correct mailbox does not help if the address book points to the wrong place or the mail-server name cannot be found.

For example. A letter addressed correctly can still go astray if the postal directory sends it to an old building.

What to do. A green box means the specific routing and server-identity lookups passed. It does not mean every website and service record in the domain has been checked.

Mail server: are the main parts running?

This checks the main mail-processing services and available mail storage. It looks for an obvious stopped component or a storage warning.

Why it matters. Email can be disrupted by an internal server problem even when the public settings look correct.

For example. The address on a shop can be correct while the equipment inside is switched off. This check looks at the equipment, not just the address.

What to do. Ask the administrator to investigate a failed component or storage warning. A green result is useful, but it does not settle a particular recipient’s delivery issue.

TLS: protecting the connection to the mail server

TLS protects the connection while information travels to the mail server. The certificate also helps confirm that the connection reached the expected server.

Why it matters. An expired or mismatched certificate can break a secure connection even when the mailbox and password are correct.

For example. Think of it as a protected delivery route with an identity check at the entrance, rather than a lock that follows a message everywhere forever.

What to do. A warning near certificate expiry deserves attention before users lose access. Never bypass a certificate warning as the permanent fix.

What to do next

Failures and delays: read the actual reason

This section explains the deliveries that had trouble. A permanent failure needs a correction; a temporary delay may still be retrying.

Why it matters. A missing mailbox, a receiving-company restriction and a temporary connection problem are not the same issue.

For example. “Mailbox not found” usually needs an address check. “Try again later” needs a look at timing and retries. A policy rejection may need the receiving administrator.

What to do. Keep the sender, recipient, time and exact response. For urgent information, use your agreed alternate channel rather than waiting indefinitely for email.

Attention and recommended action

This turns the report’s findings into the next sensible step: check an address, investigate recurring delays, review settings, or confirm missing information.

Why it matters. The point is to correct the cause so tomorrow’s important mail does not fail in the same way.

For example. If several emails keep being delayed by one organization, the useful next step is a receiving-side review—not repeatedly changing perfectly valid recipient addresses.

What to do. Give the responsible administrator the date, timezone, sender, recipient, relevant times and exact response. Include the message or queue reference when available. Do not include passwords.

Receiver feedback

DMARC reports received: feedback from other providers

These are summaries sent back by participating receiving email providers. They describe what those providers observed about mail claiming to use your domain.

Why it matters. They can reveal an old application that is set up incorrectly or an unfamiliar system pretending to use your name.

For example. Your own server sees the mail it handles. A receiving provider can also report mail using your domain that originated somewhere else.

What to do. Keep these figures separate from local delivery totals. Investigate unfamiliar senders, but do not label every failure as an attack.

Awaiting receiver reports

No applicable receiver summary has arrived for this period. That is missing feedback, not an authentication pass or failure.

Why it matters. A newly published reporting address cannot create instant historical reports. Participating providers must observe mail and generate their feedback first.

For example. Putting a suggestion box on the wall does not mean somebody has already left a response.

What to do. Allow for provider reporting schedules. If expected feedback remains absent, check the reporting address, mailbox delivery and collection job.

Aggregate reports received

This counts the distinct provider-summary reports Elsie accepted in the day’s receipt window. It is not a count of emails you sent.

Why it matters. A summary can describe thousands of messages. One provider can send several summaries.

For example. Two report files describing 500 messages count as two reports and 500 reported messages—not two ordinary deliveries.

What to do. Compare report count, provider count and reported volume before judging how much feedback coverage you have.

Reporting organizations

This counts the different organization names in received summaries. It indicates how many named reporting sources contributed.

Why it matters. More report files do not necessarily mean more independent providers.

For example. One provider can send separate summaries for different periods or systems while using the same organization name.

What to do. Treat this as a coverage clue, not proof that every service your customers use has reported.

Messages reported by receivers

This adds up message observations in the provider summaries received that day. It does not add new successes to your local delivery report.

Why it matters. Feedback can describe earlier days or mail sent by other systems using your domain.

For example. A report arriving today can describe yesterday’s activity. Its original reporting period remains visible.

What to do. Check the provider periods and sources. Never add this number to successful local deliveries.

Aligned DMARC pass

The provider reported that at least one supported identity check passed and matched the domain shown to the reader.

Why it matters. Proof for somebody else’s domain does not prove authorized use of yours.

For example. A matching message signature can satisfy the test even when the other method fails. Both methods do not have to pass together.

What to do. Read this as authentication evidence—not proof of safe content, inbox placement or reading.

Aligned DMARC fail

The provider reported that neither method supplied passing proof matching the visible sender domain.

Why it matters. Possible causes include a legitimate system configured incorrectly, forwarding-related trouble, or unauthorized use of your domain.

For example. An old notification service can still send for your organization after a server move without passing the required checks.

What to do. Compare the source with your approved applications. Correct legitimate sending systems and investigate unknown sources before drawing conclusions.

Aligned DKIM pass

The provider reported a passing message signature tied to the required sender-domain identity.

Why it matters. This is reported message feedback, unlike the green DKIM box that checks the public-key configuration now.

For example. A correct key can be published while an application forgets to sign its messages. Comparing the two report sections can expose that difference.

What to do. Ask for real outgoing signatures and receiver observations when configuration is green but reported results are poor.

Aligned SPF pass

The provider reported that the sending system was authorized and that its authorization matched the domain identity required for the message.

Why it matters. This reports what happened at a destination, not merely whether Elsie’s current settings authorize its own server.

For example. A forwarded email can reach a provider from a different server than the original sender, changing the observed permission-check result.

What to do. Compare the source and approved sending services. A permission result for an unrelated domain is not proof of yours.

Receiver-reported reject

This counts messages that a provider described as rejected in its feedback. It describes reported handling, not just your published preference.

Why it matters. A reject policy is your request. This number is what a provider says happened.

For example. A provider can handle an authentication failure differently under its own rules, so failure and rejection counts need not match.

What to do. Review the source, failures and period together. Investigate a legitimate service appearing here before relying on it for more important mail.

Receiver-reported quarantine

This counts messages that a provider says it treated as suspicious or set aside under its quarantine handling.

Why it matters. The recipient may not see those messages in the ordinary inbox even when the address is correct.

For example. Some organizations use an administrator-managed quarantine rather than a folder visible to the user.

What to do. Have the receiving administrator trace important mail. Do not assume quarantine always means the same spam folder.

Provider reporting periods

The provider’s range says when it observed the mail. Its summary can arrive at Elsie later.

Why it matters. Old feedback should not be mistaken for a new problem or counted against the wrong day’s outgoing mail.

For example. A Monday report arriving Tuesday is shown with Tuesday’s received feedback and its original Monday period.

What to do. Compare periods before comparing counts. A wide displayed span is not a promise of continuous coverage.

Source addresses needing attention

These are internet addresses of sending systems that providers associated with failed domain-identity checks.

Why it matters. They point to a system worth investigating. An unfamiliar address is a clue, not automatic proof of an attack.

For example. It might be an approved outside service, a forwarding system, or an unauthorized sender.

What to do. Compare the address with your known providers before blocking a legitimate service or dismissing the evidence.

Collection warnings and unverified feedback

A warning means feedback could not be read reliably, a report needs review, or its figures should be treated cautiously.

Why it matters. A broken reader or questionable attachment must not become an all-clear result.

For example. A malformed report can be held for review while ordinary delivery reporting continues.

What to do. Have the administrator check the mailbox and collection job. Do not randomly change mail policy because one report file could not be read.

Examples are fictional. No recipient addresses, message content or private report data are placed into these help links. Public help pages explain the fields; private reports remain in email.